Customer Service - Friend of Foe? How to find who’s who?
Writing a complaint has never been so easy.
Everybody has at least once in their life experienced good as well as bad customer service while dealing with service providers, merchants, public services.
Our disappointment sometimes makes us feel helpless and frustrated and this is when we would like to share our experience with others.
There are a lot of places where you can post a negative or positive feedback but there is only one place where your voice could be heard.
The new revolutionary system on www.e-customer-satisfaction.com not only allows you to raise your opinion but, what is more important, it sends your review to a company or a service provider you want to comment.
Few easy steps would make this happen:
1. ADD A REVIEW - write and post your experience.
2. Type the Company’s customer service email to let them know about it.
3. We will send it to them from our email address, so you can enjoy your anonymity.
What happens next?
1. Your opinion is being posted on our website and waits for an action from a Company.
2. Company has 20 days to respond.
3. After that period you can write again and comment their reply or its lack.
4. Others, who are not involved in this review can add comments.
Rating system.
1. Your review as a initial feedback rate.
2. Comments made by others can also be rated.
3. Unique algorithm calculated a final score which can affect Companies’ credibility.
Will a company respond?
1. We cannot force anybody to write but every time you state your case it can affect either in a positive or negative way companies’ credibility.
2. The more negative feedback the less likely the company will sell again.
3. More positive opinions can only make other suppliers win the order or attention.
Why we do it?
1. e Customer Satisfaction’s mission is to promote only those who deserve a greater attention from future customers.
2. e Customer Satisfaction want to fight dishonest merchants and eliminate them from the market or make such an impact on their customer relation that they improve significantly.
3. e Customer Satisfaction is not just another message board. It is a carefully designed platform for businesses whose the prime asset is a reliability and a great commitment to customer service.